Troubleshooting Error Messages

The events in the following table are ERROR events logged by IPF and describe recommended remediation steps to follow if encountered.

Error events
Name Description Level Remediation

AuthenticationFailed

Published when authentication fails

ERROR

If an Authentication error occurs please check the following:

  • the logs of the service the connector belongs to for any errors

CorrelationNotFound

Published when an CorrelationId cannot be matched with a UnitOfWorkId

ERROR

If an CorrelationId cannot be found please check the following:

  • the correlation service is available

  • the mapping of fields is correct

  • the field is available in the input message

InboundMessageFailed

Event published when any aspect of the message receive process fails (mapping, receiver function,etc.) - contains the exception that was raised

ERROR

If an Inbound Message Failure occurs please check the following:

  • the logs of the service the connector belongs to for any errors

OutboundMessageFailed

Published when any error relating to sending of messages is raised (mapping, enqueue, etc.)

ERROR

If an Outbound Message Failure occurs please check the following:

  • the logs of the service the connector belongs to for any errors

OutboundMessageValidationFailed

Published in case of outgoing message validation failure

ERROR